> ## Documentation Index
> Fetch the complete documentation index at: https://cometchat-22654f5b-docs-platform-docs-release.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Support

> Extensions that integrate customer support tools into your chat application

These extensions connect your chat with popular customer support platforms. Users can reach your support team directly from the same chat interface they use to message each other.

***

## Chatwoot

The Chatwoot extension makes customer support seamless for your users. Instead of having two interfaces - one for chat between users and one for chat with your support team - you can use CometChat as a front-end for your customer support use case as well.

**When to use:** You want an open-source support solution, need to self-host for compliance, or want to minimize costs.

<Note>
  **Out-of-the-box in:** [UI Kit Builder](/chat-builder/react/features) <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | [Widget Builder](/widget/html/features) ❌ | [UI Kits](/ui-kit/react/core-features) <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | [SDK](/sdk/javascript/overview) ✅
</Note>

### Before you begin

<Steps>
  <Step title="Create a Chatwoot account">
    Sign up at [Chatwoot](https://app.chatwoot.com/app/auth/signup) if you don't already have an account.
  </Step>

  <Step title="Complete mandatory setup">
    * Add agents: [Chatwoot agent setup](https://www.chatwoot.com/docs/user-guide/add-agent-settings)
    * Create a channel and inbox: [Chatwoot channel setup](https://www.chatwoot.com/docs/product/channels/api/create-channel)
    * You can skip the webhook URL for now.
  </Step>

  <Step title="Get your access token">
    Open your avatar menu in the bottom-left, scroll to the Account settings section, and copy the Access token.
  </Step>

  <Step title="Get your Inbox ID">
    Go to **Settings** → **Inboxes**, open the target inbox, and copy the Inbox ID from the URL.
    Example: `https://app.chatwoot.com/app/accounts/123/settings/inboxes/12128` → Inbox ID is `12128`.
  </Step>

  <Step title="Get your Account ID">
    In **Settings**, open **Account Settings** and copy the Account ID.
  </Step>
</Steps>

### Extension settings

#### On CometChat Dashboard

<Steps>
  <Step title="Open your CometChat app">
    Login to [CometChat](https://app.cometchat.com/login) and select your app.
  </Step>

  <Step title="Enable Chatwoot">
    Go to **Chat & Messaging --> Features**, under **Extentions** and enable **Chatwoot**.
  </Step>

  <Step title="Add Chatwoot details">
    Enter your Chatwoot Access token, Account ID, and Inbox ID.
  </Step>

  <Step title="Set the support user">
    Enter the CometChat UID for your Customer Support contact.
  </Step>

  <Step title="Save settings">
    Save to generate the webhook URL.
  </Step>
</Steps>

#### On Chatwoot Dashboard

<Steps>
  <Step title="Open inbox settings">
    Go to **Settings** → **Inboxes**, then open the settings for the target inbox.
  </Step>

  <Step title="Add the webhook URL">
    Paste the CometChat-generated webhook URL into the **Webhook URL** field.
  </Step>
</Steps>

### How does it work?

* The end users of your app can send queries to the Customer Support user that you have set in the extension's settings.
* These queries will be forwarded to the configured Chatwoot inbox.
* When an agent replies to the queries, those will be sent over to CometChat and received by your end user.
* With this, your end users can communicate with each other as well as your Customer support team using the same Chat interface.

### Implementation

| Technology                                     | Support                                                                                                                            | Docs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   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| ---------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | 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|
| [UI Kit Builder](/chat-builder/react/features) | <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| [Widget Builder](/widget/html/features)        | ❌                                                                                                                                  |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 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| [UI Kits](/ui-kit/react/core-features)         | <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | <span style={{display: 'flex', gap: '8px', alignItems: 'center'}}><a href="/sdk/javascript/extensions/customer-support#chatwoot" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/js.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=ac02c5c31b3694feeb4b07c73bd478cc" alt="JavaScript" width="16" height="16" style={{display: 'block'}} data-path="images/icons/js.svg" /></a><a href="/sdk/react-native/extensions/customer-support#chatwoot" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/react.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=c00e3ae8e088c99fc43b5ca82a149802" alt="React Native" width="16" height="16" style={{display: 'block'}} data-path="images/icons/react.svg" /></a><a href="/sdk/android/extensions/customer-support#chatwoot" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/android.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=f03fe7acbaded87373ae7f085318e005" alt="Android" width="16" height="16" style={{display: 'block'}} data-path="images/icons/android.svg" /></a><a href="/sdk/ios/extensions/customer-support#chatwoot" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/swift.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=25f757820a35df0e38aaa5f211c0f26d" alt="iOS" width="16" height="16" style={{display: 'block'}} data-path="images/icons/swift.svg" /></a><a href="/sdk/flutter/extensions/customer-support#chatwoot" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/flutter.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=261208c44e5880cbf04f70d560406a45" alt="Flutter" width="16" height="16" style={{display: 'block'}} data-path="images/icons/flutter.svg" /></a></span> |
| [SDK](/sdk/javascript/overview)                | ✅                                                                                                                                  | <span className="sdk-icons"><a href="/sdk/javascript/extensions/customer-support#chatwoot"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/js.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=ac02c5c31b3694feeb4b07c73bd478cc" size={16} width="32" height="32" data-path="images/icons/js.svg" /></a><a href="/sdk/react-native/extensions/customer-support#chatwoot"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/react.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=c00e3ae8e088c99fc43b5ca82a149802" size={16} width="32" height="32" data-path="images/icons/react.svg" /></a><a href="/sdk/android/extensions/customer-support#chatwoot"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/android.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=f03fe7acbaded87373ae7f085318e005" size={16} width="32" height="32" data-path="images/icons/android.svg" /></a><a href="/sdk/ios/extensions/customer-support#chatwoot"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/swift.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=25f757820a35df0e38aaa5f211c0f26d" size={16} width="32" height="32" data-path="images/icons/swift.svg" /></a><a href="/sdk/flutter/extensions/customer-support#chatwoot"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/flutter.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=261208c44e5880cbf04f70d560406a45" size={16} width="32" height="32" data-path="images/icons/flutter.svg" /></a></span>                                                                                                                                                                                                                                                                                                                                                                                                                                                 |

***

## Intercom

The Intercom extension makes customer support seamless for your users. Leverage Intercom's powerful automation, bots, and analytics while keeping your users in a single chat interface.

**When to use:** You need advanced support automation, have enterprise budget, or already use Intercom for other purposes.

<Note>
  **Out-of-the-box in:** [UI Kit Builder](/chat-builder/react/features) <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | [Widget Builder](/widget/html/features) ❌ | [UI Kits](/ui-kit/react/core-features) <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | [SDK](/sdk/javascript/overview) ✅
</Note>

### Before you begin

<Steps>
  <Step title="Create an Intercom account">
    Sign up at [Intercom](https://intercom.com) if you don't already have an account.
  </Step>

  <Step title="Create a test workspace">
    Follow Intercom's [test workspace steps](https://www.intercom.com/help/en/articles/188-create-a-test-workspace-in-intercom).
  </Step>

  <Step title="Create a DeveloperHub app">
    In Intercom settings, open **Developers** → **DeveloperHub** and create an app.
  </Step>

  <Step title="Copy the access token">
    Open the app's **Authentication** section and copy the Access token.
  </Step>
</Steps>

<Note>
  The integration works with Intercom API Version `2.3 (2020-11-12)`. If there's a version mismatch, the extension won't work.
</Note>

### Extension settings

#### On CometChat Dashboard

<Steps>
  <Step title="Open your CometChat app">
    Login to [CometChat](https://app.cometchat.com/login) and select your app.
  </Step>

  <Step title="Enable Intercom">
    Go to **Chat & Messaging --> Features**, under **Extentions** and enable **Intercom**.
  </Step>

  <Step title="Add Intercom details">
    Enter your **Intercom Access token** and the **Customer Support UID** (CometChat user).
  </Step>

  <Step title="Save settings">
    Save to auto-generate a webhook URL for your app.
  </Step>
</Steps>

#### On Intercom Developer Hub

<Steps>
  <Step title="Add the webhook URL">
    Paste the CometChat-generated webhook URL in the **Webhooks** section.
  </Step>

  <Step title="Select webhook topic">
    Choose `conversation.admin.replied` from the Webhook Topics list.
  </Step>
</Steps>

### How does it work?

The end users of your app can send queries to the Custom Support user that you have set in the extension's settings.

These queries will be forwarded to the Intercom dashboard.

Similarly, messages sent from Intercom dashboard by the support team or admin will be sent over to CometChat and received by your end user.

With this, your end users can communicate with each other as well as your Custom support team using the same Chat interface.

### Implementation

| Technology                                     | Support                                                                                                                            | Docs                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            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| ---------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- | 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| [UI Kit Builder](/chat-builder/react/features) | <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  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| [Widget Builder](/widget/html/features)        | ❌                                                                                                                                  |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 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| [UI Kits](/ui-kit/react/core-features)         | <Tooltip tip="Not available out of the box in the UI Kit — supported via the SDK and requires custom implementation.">🔨</Tooltip> | <span style={{display: 'flex', gap: '8px', alignItems: 'center'}}><a href="/sdk/javascript/extensions/customer-support#intercom" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/js.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=ac02c5c31b3694feeb4b07c73bd478cc" alt="JavaScript" width="16" height="16" style={{display: 'block'}} data-path="images/icons/js.svg" /></a><a href="/sdk/react-native/extensions/customer-support#intercom" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/react.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=c00e3ae8e088c99fc43b5ca82a149802" alt="React Native" width="16" height="16" style={{display: 'block'}} data-path="images/icons/react.svg" /></a><a href="/sdk/android/extensions/customer-support#intercom" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/android.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=f03fe7acbaded87373ae7f085318e005" alt="Android" width="16" height="16" style={{display: 'block'}} data-path="images/icons/android.svg" /></a><a href="/sdk/ios/extensions/customer-support#intercom" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/swift.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=25f757820a35df0e38aaa5f211c0f26d" alt="iOS" width="16" height="16" style={{display: 'block'}} data-path="images/icons/swift.svg" /></a><a href="/sdk/flutter/extensions/customer-support#intercom" style={{textDecoration: 'none', border: 'none'}}><img src="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/flutter.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=261208c44e5880cbf04f70d560406a45" alt="Flutter" width="16" height="16" style={{display: 'block'}} data-path="images/icons/flutter.svg" /></a></span> |
| [SDK](/sdk/javascript/overview)                | ✅                                                                                                                                  | <span className="sdk-icons"><a href="/sdk/javascript/extensions/customer-support#intercom"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/js.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=ac02c5c31b3694feeb4b07c73bd478cc" size={16} width="32" height="32" data-path="images/icons/js.svg" /></a><a href="/sdk/react-native/extensions/customer-support#intercom"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/react.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=c00e3ae8e088c99fc43b5ca82a149802" size={16} width="32" height="32" data-path="images/icons/react.svg" /></a><a href="/sdk/android/extensions/customer-support#intercom"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/android.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=f03fe7acbaded87373ae7f085318e005" size={16} width="32" height="32" data-path="images/icons/android.svg" /></a><a href="/sdk/ios/extensions/customer-support#intercom"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/swift.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=25f757820a35df0e38aaa5f211c0f26d" size={16} width="32" height="32" data-path="images/icons/swift.svg" /></a><a href="/sdk/flutter/extensions/customer-support#intercom"><Icon icon="https://mintcdn.com/cometchat-22654f5b-docs-platform-docs-release/nBkX5KhzzDWIdWuk/images/icons/flutter.svg?fit=max&auto=format&n=nBkX5KhzzDWIdWuk&q=85&s=261208c44e5880cbf04f70d560406a45" size={16} width="32" height="32" data-path="images/icons/flutter.svg" /></a></span>                                                                                                                                                                                                                                                                                                                                                                                                                                                 |

***

## Troubleshooting

### Common Issues

| Issue                      | Cause                      | Solution                                       |
| -------------------------- | -------------------------- | ---------------------------------------------- |
| Messages not forwarding    | Webhook URL not configured | Verify webhook URL is saved in both dashboards |
| Agent replies not received | Webhook topic not selected | Ensure correct webhook topic is selected       |
| Connection timeout         | Network/firewall issues    | Check firewall rules allow webhook traffic     |

### Testing the Integration

1. Send a test message to your support user from CometChat
2. Verify the message appears in your support platform inbox
3. Reply from the support platform
4. Confirm the reply appears in CometChat

<Note>
  If messages aren't flowing, check the webhook logs in your support platform for error details.
</Note>