Customer Support Extensions

How to Use Extensions with SDK

Enable in Dashboard

Configure integration

Add your Chatwoot or Intercom credentials and configure the Customer Support user UID in the extension settings.

Send messages

Messages sent to the configured Customer Support user are automatically forwarded to your support platform.

Chatwoot

The Chatwoot extension makes customer support seamless for your users. Messages sent to the configured Customer Support user are automatically forwarded to your Chatwoot inbox.

The Chatwoot integration is configured through the CometChat Dashboard and works automatically once set up. No additional SDK code is required beyond standard messaging.

Sending a Support Message

Simply send a message to the Customer Support user configured in your extension settings:

const textMessage = new CometChat.TextMessage(
  "customer-support-uid",  // The UID configured in extension settings
  "I need help with my order",
  CometChat.RECEIVER_TYPE.USER
);

CometChat.sendMessage(textMessage).then(
  message => {
    // Support message sent successfully
    // Message will be forwarded to Chatwoot automatically
    console.log("Message sent successfully:", message);
  },
  error => {
    console.log("Error sending message:", error);
  }
);

Intercom

The Intercom extension makes customer support seamless for your users. Messages sent to the configured Customer Support user are automatically forwarded to your Intercom dashboard.

The Intercom integration is configured through the CometChat Dashboard and works automatically once set up. No additional SDK code is required beyond standard messaging.

Sending a Support Message

Simply send a message to the Customer Support user configured in your extension settings:

const textMessage = new CometChat.TextMessage(
  "customer-support-uid",  // The UID configured in extension settings
  "I have a question about billing",
  CometChat.RECEIVER_TYPE.USER
);

CometChat.sendMessage(textMessage).then(
  message => {
    // Support message sent successfully
    // Message will be forwarded to Intercom automatically
    console.log("Message sent successfully:", message);
  },
  error => {
    console.log("Error sending message:", error);
  }
);

​How to Use Extensions with SDK

​Chatwoot

​Sending a Support Message

​Intercom

​Sending a Support Message

How to Use Extensions with SDK

Chatwoot

Sending a Support Message

Intercom

Sending a Support Message